Convai Terms Of Service

Last updated on: 21st February 2023

This Privacy Policy describes how Convai Technologies Inc (hereinafter referred to as ‘Convai/We/Our’) collects, uses and discloses information associated with an identified or identifiable individual (referred to in this Privacy Policy as ‘Personal Information’) and what choices you have around this activity. If you have any questions, please don’t hesitate to contact us.

Applicability of this Privacy Policy

This Privacy Policy applies when you use our website, contact us, or otherwise interact with us online, such as on our social media pages. If you do not agree with this Privacy Policy, then do not access or use the Services, Websites or any other aspect of Convai’s business.

We may modify the terms of this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of this policy. We encourage you to review this Privacy Policy regularly to stay informed about our information practices and the choices available to you. By continuing to use our Service or providing us with Personal Information after we have posted an updated Privacy Policy, or notified you by other means, you consent to the revised Privacy Policy.

California notice of collection of personal information: We collect the information described below under ‘Collection of Personal Information’ for our business and commercial purposes. To learn more about exercising your California privacy rights, please review the ‘California privacy rights’ section below.

Collection of Personal Information

Information You Provide to Us

We may collect Personal Information if you create an account to use our Services or communicate with us as follows.If you communicate with us, we may collect your name, contact information, and the contents of any messages you send (‘Communication Information’)

If you interact with us through our various social media pages, we will collect your personal information such as your contact details (‘Social Information’). In addition, the companies that host our Social Media Pages may provide us with aggregate information and analytics regarding the use of our Social Media Pages.

Information We Collect Automatically

When you use our Website, use and interact with the service provided by us, we collect the following information automatically (‘Technical Information’):

Device and Usage Information: We collect information about how you access our Website, including data about the device and network you use, such as your hardware model, operating system version, mobile network, IP address, unique device identifiers, browser type, and app version. We also collect information about your activity on our Website, such as access times, pages viewed, links clicked, the page you visited before navigating to our Website including your interaction with one or more AI powered characters created through our platform.

Location Information: We may derive an estimate of your location from your IP address.

Information Collected by Cookies and Similar Tracking Technologies: We may use a variety of cookies and similar technologies in our Websites and Services to help us collect Other Information.

Use of Personal Information

Provide, maintain, and improve our Website, products, and services;

Process transactions and send you related information, including confirmations, receipts, invoices, and customer experience surveys;

Personalize and improve your experience on our Website and services;

Send you technical notices, security alerts, and support and administrative messages;

Request feedback and to contact you about your use of our Website;

Respond to your comments and questions and provide customer service;

Communicate with you about products, services, promotional offers and events offered by Convai and provide news and information that we think will interest you

Monitor and analyze trends, usage, and activities in connection with our Website;

Monitor and analyze trends, usage, and activities in connection with our products and services;

Create de-identified, anonymized or aggregated information;

Create and derive insights from de-identified and aggregated information;

Detect, investigate, and prevent security incidents and other malicious, deceptive, fraudulent, or illegal activity and protect the rights and property of Convai and others;

Debug to identify and repair errors in our Website;

Comply with our legal and financial obligations; and

Carry out any other purpose described to you at the time the information was collected

Use the ‘Social Information’ to perform analytics and to communicate with you;

Use the ‘Communication Information’ for providing our Services and responding to you

Use the ‘Technical Information’ for analytics and in some cases, for moderation and prevention of fraud and malicious activity by users of our Services.

Sharing and Disclosure of Information

In certain circumstances we may share your Information with third parties without further notice to you, unless required by the law, including without limitation in the situations below:

We may share Personal Information with vendors and service providers, including providers of hosting services, cloud services, and other information technology services providers, event management services, email communication software and email newsletter services, advertising and marketing services, and web analytics services.

We may disclose personal information if we believe that disclosure is in accordance with, or required by, any applicable law or legal process, including lawful requests by public authorities or law enforcement requirements.

We may share personal information if we believe that your actions are inconsistent with our user agreements or policies, if we believe that you have violated the law, or if we believe it is necessary to protect the rights, property, and safety of Convai, our users, the public, or others

Business Transfers: If we are involved in strategic transactions, reorganization, We may share personal information in connection with, or during negotiations concerning, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

We may share Personal Information with our affiliates, meaning an entity that controls, is controlled by, or is under common control with Convai. Our affiliates may use the Personal Information we share in a manner consistent with this Privacy Policy.

We also share aggregated or de-identified information that cannot reasonably be used to identify you. For example, we may share aggregated or de-identified Information with prospects or partners for business or research.

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Age Restrictions

If you are under 13 years old OR if you are an EU citizen or resident under 16 years old, you are not authorized to register to use the Services. Our Services are not directed to children who are under the age of 13, regardless of location, or children under 16 who are located in a European Union Member State. Convai does not knowingly collect Information from children under the age of 13. If you have reason to believe that a child under the age of 13, or a child under the age of 16 who is located in a European Union Member State, has provided Information to us through the Services, please inform us at support@convai.com and we will endeavor to delete that information from our databases.

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Your Choices

Updation of Information

You may update or correct your Personal Information, or if you have any questions or concerns not already addressed in this Privacy Policy by contact us at support@convai.com.

Option to Opt out

You may opt out of receiving promotional emails from Convai by contacting us at support@convai.com. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relationship.

California Privacy Rights

To the extent provided for by law and subject to applicable exceptions, California residents have the following privacy rights in relation to the Personal Information we collect:

The right to know what Personal Information we have collected and how we have used and disclosed that Personal Information;

The right to request deletion of your Personal Information;

The right to opt out of sharing of your personal information

The right to be free from discrimination relating to the exercise of any of your privacy rights.

We do not and will not sell your Personal Information.

Exercising Your Rights: California residents can exercise the above privacy rights by emailing us at: support@convai.com

Verification: in order to protect your Personal Information from unauthorized access or deletion, we may require you to verify your credentials before you can submit a request to know or delete Personal Information. If you do not have an account with us, or if we suspect fraudulent or malicious activity, we may ask you to provide additional Personal Information and proof of residency for verification. If we cannot verify your identity, we will not provide or delete your Personal Information.

Authorized Agents: you may submit a request to know or a request to delete your Personal Information through an authorized agent. If you do so, the agent must present signed written permission to act on your behalf and you may also be required to independently verify your identity and submit proof of your residency with us.

Additional Disclosures for Individuals in Europe

If you are located in the European Economic Area (“EEA”), the United Kingdom, or Switzerland, you have certain rights and protections under the law regarding the processing of your personal data, and this section applies to you.

Legal Basis for Processing

When we process your personal data, we will do so in reliance on the following lawful bases:

To perform our responsibilities under our contract with you (e.g., processing payments for and providing the products and services you requested).

When we have a legitimate interest in processing your personal data to operate our business or protect our interests (e.g., to provide, maintain, and improve our products and services, conduct data analytics, and communicate with you).

To comply with our legal obligations (e.g., to maintain a record of your consents and track those who have opted out of marketing communications).

When we have your consent to do so (e.g., when you opt in to receive marketing communications from us). When consent is the legal basis for our processing of your personal data, you may withdraw such consent at any time.

Data Retention

We store personal data associated with your account for as long as your account remains active. If you close your account, we will delete your account data within 30 days; otherwise, we will delete your account data after two years of inactivity. We store other personal data for as long as necessary to carry out the purposes for which we originally collected it and for other legitimate business purposes, including to meet our legal, regulatory, or other compliance obligations.

Data Subject Requests

Subject to certain limitations, you have the right to request access to the personal data we hold about you and to receive your data in a portable format, the right to ask that your personal data be corrected or erased, and the right to object to, or request that we restrict, certain processing. If you would like to exercise any of these rights, please see “Contact Us” section below.

Questions or Complaints

If you have a concern about our processing of personal data that we are not able to resolve, you have the right to lodge a complaint with the Data Protection Authority where you reside. Contact details for your Data Protection Authority can be found using the links below:

For individuals in the EEA: https://edpb.europa.eu/about-edpb/board/members_en

For individuals in the UK: https://ico.org.uk/global/contact-us/

For individuals in Switzerland: https://www.edoeb.admin.ch/edoeb/en/home/the-fdpic/contact.html

Security

You use the Service at your own risk. We implement commercially reasonable technical, administrative, and organizational measures to protect Personal Information both online and offline from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or e-mail transmission is ever fully secure or error free. In particular, e-mail sent to or from us may not be secure. Therefore, you should take special care in deciding what information you send to us via the Service or e-mail. In addition, we are not responsible for circumvention of any privacy settings or security measures contained on the Service, or third party websites.

International Users

By using our Service, you understand and acknowledge that your Personal Information will be transferred from your location to our facilities and servers in the United States.

Contact Us

If you have any question about this Privacy Policy, Please contact us at support@convai.com

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